I stayed with my family and found the location very convenient. We enjoyed the comfortable beds and had access to the pool and gym at all hours. The staff was welcoming and eager to assist with our needs, which made our stay feel more personal. We also had a positive experience meeting with the human-centric hotel staff. This makes a difference for a visitor from New York.

The heated pool and hot tub were fantastic perks during our stay. We also enjoyed the cozy cookies and milk served in the lobby!

The kids loved the heated swimming pool and the jacuzzi was perfect for the adults after a long day. Just a heads up, you can hear the trains passing by sometimes, but it didn't really spoil our fun at all. 😊

The room was spacious and clean, but the carpet needs deep cleaning.

Loved the spacious 2bdrm suite and the dog-friendly vibe—perfect for our family trip!

The jacuzzi was having a little mood swing, turning on and off like it was auditioning for a drama.

The staff were friendly and they provided cookies and milk for the kids every night. The shuttle service to the nearby attractions made our trip so much easier and enjoyable.

It wasn't exactly economical but worth the price for what we got.

The West Inn & Suites has a charming boutique atmosphere, with beautifully decorated common areas that felt both cozy and welcoming. I particularly appreciated the accessible layout, making it easy for seniors like myself to navigate comfortably.

Update the TVs for better functionality.

Can recommend for a short staycation

Luxurious bed, friendly staff, providing a wonderful breakfast with a variety of options, such as fresh pastries and warm items, while the gym facilitated my morning routine, offering a great way to start the day.

The heated pool offered a tropical vibe, perfect for a refreshing swim post-activities. Complimentary milk and cookies in the evenings were a cozy touch, turning a regular night into something special.

Most meals were a letdown with reheated breakfast items lacking freshness, making them feel uninspired at best. The dining area struggled during busy morning hours, getting too cramped for comfort. Additionally, the room’s air conditioning struggled to keep up during the heat, creating a bit of discomfort that detracted from the experience.

This was just a good match for a quick break in Carlsbad with good value for price. We loved the complimentary cookies and milk at night, which added a nice touch after a long day. Just double-check your reservation details before arrival to avoid issues.

Awesome family-friendly vibes!

The free beach gear like chairs and umbrellas was a game changer, especially with the kids. Breakfast was solid, especially the french toast bake! Oh, and the warm cookies at night? Total win! Just wish the laundry room had longer hours. we had trouble getting in late. Still, amazing stay overall!

The pool area was amazing! Our kids loved it every evening. The only downside was the limited breakfast options, but overall a fantastic family trip! 😊

average stay with some missed opportunities

The bed was spacious but very high, making it somewhat difficult to get in. The jacuzzi was enjoyable but did not work consistently, which was disappointing.

Our arrival lacked a warm welcome and the atmosphere felt a bit dreary.

i had an amazing stay at the west inn during our family trip. the shuttle service to legoland was super convenient, and the pool was warm enough for the kids to enjoy. the staff catered to our needs perfectly, making our time here truly exceed my expectations from previous visits in carlsbad.

breakfast options were limited